| Category | Skilled Work (Temp) |
| Created | 2009-01-04 |
| Owner | laura24 |
| Work Required | Bar work, Pr Work, Dancing, Admin, Retail |
| Name | Laura Wilson |
| <a href='mailto:laura_wilson_20@hotmail.co.uk'>laura_wilson_20@hotmail.co.uk</a> | |
| Resume | Laura Wilson 28 The Derby, Marton Manor, Middlesbrough, TS7 8RH Phone Number: 01642 294626 Mobile: 07980137115 Dob 02/10/1984 Age 24 E-mail laura_Wilson_20@hotmail.co.uk Profile I consider my self to be self confident, hardworking, friendly and flexible. I am able to operate on my own initiative and as part of a team. I am currently a student studying a full time business management degree at Teesside Uni. I have experience in many job fields including admin, customer service, retail, dancing, reception, glass collecting and pr work. Work History September 2008-November 2008: Peacocks Concessions, Stockton My role was as a sales assistant working on ladies, men’s, children’s and accessories. My role included giving excellent customer service at all times, replenesing.re stocking and promoting the store. October 2007 -November: Virgin Media, Preston Farm My role at Virgin Media was a Customer Relations Executive. I dealt with inbound calls from customers wishing to disconnect their services. I had to use tools provided to stop the customer disconnecting. I worked via telephone and the in house computer package, as well as email. May 2005 -April 2007: Churchill’s Insurance, Call Center, Teesdale I worked as part of a team in a highly demanding call center dealing with motor insurance. I dealt with customer’s complaints and queries on a daily basis. I had monthly sales targets to meet, as well as giving excellent customer service. I communicated via telephone and email to complete my daily tasks. I had the authority to make my own decisions to resolve complaints. I also completed general admin work such as faxing, photocopying and filling. May 2004 – Dec 2004: Thirlwells Estate Agents I was an Admin Assistant dealing with all general office duties including Telephone enquires, faxes, data input, post franking, shop displays, arranging viewings, printing etc. Jan 2003 – April 2004: Molly’s Bar, Northampton I worked here as a Dancer and promotions assistant. My duties included podium, bar and stage dancing, handing out flyers, selling shots and glass collecting. June 2002 – Jan 2003: James Cook University Hospital I worked here as a Receptionist on the intensive care unit. My duties included the following, telephone calls, general ward duties and dealing with visitors, checking patient status, updating records and passing on information and computer work, typing letters using Cassandra, making notices for displays and general office duties. Sept 2000 - Feb 2001: Next Retail I worked here as a temp over the Christmas period whilst still at school. My duties included cash handling, keeping the shop floor clean and tidy, re-stocking, shop floor security, window dressing and managing the fitting rooms. Qualifications & Achievements Sept 2008-Present- Teesside University B A Hons Business management & German For Work and Travel Year ends May 15th 2009. Sept 2007 - July 2008 - Middlesbrough College Access To Higher Education Equivalent to 2 A levels 1996 - 2001 - Nunthorpe Senior School Qualifications - 11 Gcse’s Grades A - C English Language - B English Literature - B Mathematics - C Science - C & C German - A History - B Statistics - C Textiles - C R.E - B P.E - C Excellent Customer Service Award Umpiring Award for Netball First Aid Award Kickboxing Awards Customer Service Excellence Training/Course Complaints Handling Training Customer Satisfaction Training/Course Full Clean U.K Driving Licence & Own Transport |
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