| Category | Skilled Work (Temp) |
| Created | 2009-05-08 |
| Owner | pialouise |
| Work Required | Qualified Personal Assistant / Event Manager |
| Name | Pia-Louise Stephenson |
| <a href='mailto:pialouisestephenson@hotmail.co.uk'>pialouisestephenson@hotmail.co.uk</a> | |
| Resume | Pia-Louise Stephenson Tel: 07905463515 Email: pia.stephenson@bristol-west.co.uk Address: 15 Russell Close, Laindon, Essex, SS15 6AS KEY PERFORMANCE INDICTATORS Qualified & experienced Personal Assistant & Event Manager. A confident & articulate professional with the ability to maintain relationships at all corporate levels, demonstrates the ability to sustain a high level of diplomacy & tact. A self-starter, results-orientated executive, equally motivated when working in a team. Highly loyal & trusted team member, often given extra responsibility, copes well under pressure. CAREER HISTORY July 2007 – Present Bristol & West Mortgages (Bank of Ireland) PA to Sales Director Personal Assistant Duties ? Provide a full range of secretarial/administrative services to Sales Director whilst maintaining confidentiality and discretion at all times ? Administration of meetings, including: - Agenda preparation, Minutes, Actions, Arranging participants or guest speakers (regular use of shorthand) ? Complex online diary management ? Providing a first-class, error free, presentation production service ? Process payments to suppliers for services/goods & process Sales Director expenses and mileage returns through the SAP system within service level agreement times ? Making necessary travel and accommodation requirements both in the UK and internationally ? Collating, editing & publishing the monthly Sales newsletter ‘Headline News’ which is distributed to other departments in the company & when necessary, to our key partners, e.g. following sponsorship ? Acting as PA for the Managing Director in the absence of his PA Event Management Organising various events such as conferences, meetings, black tie events, golf days, cricket days, race days and more from briefing to evaluation including: • Sourcing venues taking into consideration the number of attendees, location & facilities, ensuring quality is not compromised whilst working within a budget • Organising itineraries/running orders • Arranging guest speakers/entertainment to attend and ensuring all of their needs are met including technical, administrative & logistical support • Representing the company at the particular events • Covering the whole of the administrative & logistical side of events including: - Sending out invitations/tickets - Ensuring all dietary needs are noted - Arranging accommodation & travel for guests/staff - Ensuring all suppliers are paid within a timely manner Acheivements • Increased national sales figures, with positive feedback from clients, by devising a training course with senior management, which bought all the Business Development Managers to the same professional level. • Managing the fundraising for Sales Director founded charity, The Broomstick Ball, raised over £200k in two years. July 2006 – July 2007 Corney & Barrow Group Ltd Receptionist/Administrator ? Sorting and distributing internal and external invoices on a daily basis ? Organising and managing online meeting rooms calendar ? Helping to organise client events in house (wine tastings/lunches) ? Keeping meeting rooms up to date with current offers ? Organising the facilities department for other staff when the facilities manager is away ? Organising inductions for new members of staff ? Ad-hoc duties for the Chairman, Directors and Shareholders ? Organising for any repairs or maintenance to be done to the building ? Operating a busy telephone system ? Working for the company at external events ? Using Maginus on a daily basis to maintain client details Feb 2005 – July 2006 First Data International (part-time in education) Nationwide Collections Agent (Debt Recovery) ? Provided a risk management service to credit card providers by managing overdue customer accounts ? Proactively contacted and responded to customers and clients needs by telephone and written correspondence ? Reviewed delinquent accounts to determine the most effective and efficient method of recovery ? Managed a number of different types of callers & accounts to agreed standards ? Liaised with other departments within the company such as Customer Services, Disputes and Fraud ? Fully cross-trained agent also offering help to other banks when needed such as Lloyds TSB Bank Plc, Goldfish Credit Cards and Egg Plc Nov 2005 News International (work experience) Office Junior – Advertising Sales I was also asked if I would consider taking a permanent role at News International, but couldn’t due to college commitments. However, I did go back and temp for a few weeks. EDUCATIONAL QUALIFICATIONS ? BTEC National Diploma in Performing Arts ? A Level Law ? 7 GCSEs PROFESSIONAL QUALIFICATIONS ? Private Secretarial Diploma ? Teeline Shorthand 80wpm ? GNVQ Business Studies |
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