| Category | Skilled Work (Temp) |
| Created | 2009-11-26 |
| Owner | Kimberley-Chelsea |
| Work Required | Bar, Waitressing, Admin, Office, Customer Service |
| Name | Kim Ashmead |
| <a href='mailto:Kimberley-chelsea@hotmail.co.uk'>Kimberley-chelsea@hotmail.co.uk</a> | |
| Resume | Kimberley Ashmead - Aylesbury, Buckinghamshire, England. Personal Statement: A well motivated individual with extensive retail experience. Very focused on work with a methodical attitude which assists in completing tasks efficiently and effectively. Able to work on own initiative or as part of a team. A hard working person who is polite and punctual. Good interpersonal skills to deliver great customer service. Education: Mandeville Upper School, Ellen Road, Aylesbury. September 2001 – June 2006 GCSE's: English – C Maths – C Science (Double) – C C Geography – B History – C R.S – A Citizenship – B ICT – Merit (4 x B) Aylesbury College, Oxford Road, Aylesbury. September 2006 – June 2007 Beauty Therapy NVQ Level 2. Whilst studying Beauty Therapy I also did a Key skills short course, which included Communication, Application of number and Information Technology. Employment History: Ernest Jones, Hale Leys Shopping Centre, Aylesbury. May 2007 – March 2008 Full Time Sales Associate. To maximise sales of company products and services through effective use of the ACE process and product knowledge to achieve all sales, profit and operational KPI's. Performance: Achieve all personal targets set by store manager. Customer: Demonstrate all elements of ACE. Demonstrate product knowledge to advise customers with queries on all products and services. Handle customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and company. Operational Efficiency: Monitor and feedback on all standards both front and back of house to ensure adherence to company standards. Undertake non-selling tasks as required. Adhere to health and safety, stock and security requirements as instructed. Undertake key holder responsibilities. Ernest Jones, Hale Leys Shopping Centre, Aylesbury. April 2008 – September 2009 Full Time Supervisor To maximise sales of company products and services through effective use of the 'ACE' process and product knowledge to achieve all sales, profit and operational KPI's. To act as duty manager in the absence of the Store management team. Performance: Achieve all personal targets. Review store performance weekly & agree actions required. Actively manage and lead the store in the absence of the Management Team. Customer: Act as a role model for all elements of ACE to ensure excellent customer service. Handle customer complaints, seeking assistance where necessary, insuring issues are resolved. Demonstrate expert product knowledge. People: Support management team with coaching and development of store team in areas of performance. Supervise members of store team in selected product area or during selected trading hours or out of hours shifts. Support management in recruiting and inducting members of the store team to supervisor level in line with company standard. Support other staff in all areas of product knowledge/ACE. Operational Efficiency: Support management team in ensuring store objectives, store performance and all relevant information is communicated and understood by store team. Review store performance and activities with store management team on a regular basis and agree actions required, including feedback on any opportunities or risks. Ensure that required standards both front and back of house are maintained in line with company policy and guidelines. Maintain up to date knowledge of and ensure that all company policies and procedures and fully implemented and adhered to including compliance to store operating instructions and security procedures. Other: Undertake key holder responsibilities. Hobbies and Interests: I like socialising with my friends and family, especially going out for meals. I also enjoy reading, sport and dancing. |
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