| Category | Skilled Work (Temp) |
| Created | 2010-02-17 |
| Owner | collik12 |
| Work Required | Retail Sales / Customer Service |
| Name | Kieran Collings |
| <a href='mailto:kierancollings@yahoo.co.uk'>kierancollings@yahoo.co.uk</a> | |
| Resume | Kieran Collings Email: Kierancollings@mac.com PROFESSIONAL PROFILE A positive and proactive professional combining strong business acumen with extensive training and experience in retail management. Quick to grasp new ideas and concepts whilst demonstrating a logical and analytical approach to problem solving. Possesses excellent interpersonal and communication skills and the ability to develop strong relationships with customers and staff alike. Enjoys being part of, as well as managing, motivating, training and developing, a successful and productive team and thrives in highly pressurised and challenging working environments. CAREER SUMMARY 2001-2007 Trainee Assistant Manager, PC World Commencing employment as a Sales Advisor in the Colchester store on a part-time basis before being offered a full-time position with the potential for management training Undertaking extensive training encompassing all areas of the store including stock management, sales, business to business sales, customer services, security, health and safety and administration Holding the keys to the store involving responsibility for opening and closing the premises at the appropriate times Delivering daily briefings to members of staff and assisting with the day to day running of the store Successfully completing the year long management training programme before accepting a secondment role as Customer Service Manager at Chelmsford Primarily responsible for the management of the repair centre and customer services function with the focus on delivering exceptional quality standards at all times Developing and implementing streamlined repair processes and coordinating the activities of all members of staff to ensure the efficient resolution of customer enquiries and complaints Fully accountable for the operational and financial performance of the store including ensuring optimum stock availability, controlling shrinkage and monitoring sales Gaining further promotion to Trainee Assistant Manager at Colchester assigned to a new department requiring completion of a three week course on the “Connected Home” CURRENT AND FUTURE DEVELOPMENT 2007-Date Undergraduate degree in business management Currently studying business management at Brighton University. Course length is three years with a final graduation award of a BA (Hons) degree. FORMAL QUALIFICATIONS 8 GCSEs: Including English and Mathematics KEY I.T. SKILLS Windows, Mac, Word, Excel, Powerpoint, Internet and Email PERSONAL DETAILS Driving License: Full/Clean Health: Excellent; non-smoker Interests include: Rugby, Football, Technology and Computers |
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